VIDIZMO now performs a compatibility check to see your device or computer has all the required and optional settings you need, to use VIDIZMO features. This includes checking if Cookie and Javascript are enabled, as well as, if Silverlight is installed or if not, can it be installed to enjoy premium features etc.

You will be notified if settings are not optimum. An alert message on top of your home webpage appears with a link which takes you to the list of settings that require change. The notification not only tells you which settings need change but also suggests the optimal values and in case upgrade or installation is required, you are provided with links to the download and install the relevant software.

Below you can find remedies to such common problems:

Enabling JavaScript

Javascript is mandatory as it is responsible for:

• Submitting data and validating VIDIZMO data form before submitting to the server, thus saving server’s extra processing.
• Storing and retrieving information on the visitor’s computer
• Detecting the visitor’s browser and – depending on the browser – load another page specifically designed for that browser
• activation of programmatic controls on popups or overlay windows

Below are popular browser settings to enable javascript.

Internet Explorer 9

• Go to Tools > Internet Options and click on the Security Tab
• Find Scripting > Active scripting and click Enable

Internet Explorer 7

• Go to Tools > Internet Options and click on the Security Tab
• Find Security level for this zone > Custom level
• Find Scripting and click Enable

Internet Explorer 6.X  

• Go to Tools > Internet Options, click on the Security Tab and click Custom level.
• Find Scripting category and click enable Active Scripting.

Chrome 16.X

• Go to Tools on top right of the browser  >  Click on Options.
• Find Under the Bonnet on left of the page > In Privacy, click on Content Setting.
• On Content Setting page, find JavaScript > Choose Allow all sites to run JavaScript.
  
  

• Go to Firefox Drop down   >  Options Drop Down menu, click on Options.
• Click on Content tab and enable JavaScript.

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Safari 5

• Go to Edit menu   >  click on Preferences, this will take you the overlay window.
• Click on Security tab  > enable JavaScript.

 

Opera 8 & 9

• Go to Tools menu   >  click on Preferences, this will take you the overlay window.
• Click on Advance tab > click on Content  > check mark Enable JavaScript.

 

Enabling ActiveX

ActiveX is required only for live streaming by a presenter when using VIDIZMO live presenter and recorder. ActiveX setting is only required in Internet Explorer.  Other browsers support it by default.

Internet Explorer 9

• Go to Tools > Internet Options and click on the Security Tab
• Find Active Control and Plug-ins > Allow previously unused ActiveX controls to run without prompt and click Enable 

Enabling Cookies

Enabling Cookies is mandatory, without that its not possible to log-in to VIDIZMO. Also it helps in accessing/loading VIDIZMO faster. VIDIZMO website also remembers your log-in credentials for your next visit via Enabling Cookies.

Internal Explorer 9

• Go to Tools > Internet Options and click on the Privacy Tab
• Find Advanced
• You will find First-party and Third-party cookies already accepted, if not then check mark override automatic cookie handling > accept First-party and Third-party cookies and then uncheck override automatic cookie handling again

Internet Explorer 8.x, 7.x and 6.x

• Go to Tools > Internet Options and click on the Privacy Tab
• Click Default button
• Move the slider to choose Medium High (including Medium, Low, Accept All Cookies).

Chrome 16.X

Mozilla Firefox 7:

• Go to Firefox Drop down   > Options Drop Down menu, click on Options.
• Click on Privacy tab and enable Accept Cookies from Sites.

Opera 8 & 9

1. Go to Tools menu  >click on Preferences, this will take you the overlay window.
2. Click on Advance tab  > click on Content  > Accept all cookies.

 

Safari 5

• Go to Edit menu   > click on Preferences, this will take you the overlay window.
• Click on Privacy tab  > Cookies are auto-saved here, but you can change it to Never.

Upgrading Silverlight version

VIDIZMO studio and player is based on Silverlight. To use complete rich feature set i.e. branch-able quizzes, polls and surveys, inserting chapters, closed captions, certificates etc., it is essential to get the latest version of Silverlight. It supports WMV format.

Click here to update <Link>

Upgrading Flash version

Flash supports MP4 format. With Flash support, you can only watch the video presentation but can’t enjoy the interactive features of the video.

Click here to get a Flash version <Link>

Upgrading Web browser to obtain HTML5 and CSS3 support

Most new browsers now support HTML5 and CSS3.  Small devices support HTML5 but you can only watch video without the features present in the presentation e.g quizzes, surveys and polls etc. HTML5 supports only MP4 format.

CSS3 is needed when you wish to brand your channel.

If your browser does not support HTML5 and CSS3 then you may considering upgrading your browser here.

You can choose your browser from the given provided list of popular browsers.

• Internet Explorer
• Chrome
• Firefox
• Safari
• Opera

Remember that upgrading browser doesn’t help in case of popular mobile devices. For example iPad or Android doesn’t let you upgrade browser. You have to upgrade the entire OS.

Screen resolution

Recommended screen resolution is 1024 x 768 in width though VIDIZMO works on devices with smaller resolution.

List of mobile devices supported

HTML5 and CSS3 support is provided on popular mobile devices

• All iPad, iPhone and iPod Touch models
• All Android 2/3 phones and tablets
• All recent Blackberry phones

You can run a check right now by clicking here http://www.vidizmo.com/check

Upgrade the required settings and enjoy unceasing business video experience.