Every government wants to do its best for public well-being and healthcare. But it’s getting increasingly difficult to provide quality services to the citizens. COVID-19 is straining government services and overwhelming limited staff, resources and funds.
The elder population has always been in particular need of medical attention and will be going forward as well. In fact, the World Health Organization (WHO) estimates that in 30 years, 22% of the population will be over the age of 60. Governments must fundamentally realign their healthcare systems to meet the needs of an aging population and to ensure long-term care.
Furthermore, city leaders also face challenges in childcare. The government has numerous agencies and organizations investigation child abuse and neglect. The caseworkers at NYC Administration of Children’s Services (ACS) investigated more than 50,000 cases in 2017 alone. The investigations are time-insensitive and involve running back and forth between families’ homes and the office, retrieving documents and typing up hours of reports.
Similarly, another concern is the unstoppable homelessness. The US had a mind-boggling homeless population of 554,000 as of 2018 that prompted 10 cities to declare states of emergency.
To make sure that they are serving their citizens properly and efficiently, governments are adopting sophisticated community care systems and health information technology. They are trying to stay ahead of the changes and give their citizens the health and social services they need. To do this not just adequately but in the best possible way, governments are finding a partner in Microsoft.
Additionally, VIDIZMO is making efforts to give governments reliable technology as well. The goal is to limit redundancy, improve efficiency, and save money, all while aligning a governmental organization’s citizen service offerings with other state departments. As a result, overwhelmed caseworkers benefit from eliminating the papers, clipboards and files from the equation, allowing them more time to tend to citizens – patients, children, homeless, what have you – and less time running back and forth collecting and organizing paperwork and getting tied up in red tape.
Let’s go through how VIDIZMO helps governments digitize and modernize their public health and social services and how it makes for more efficient processes, ensuring privacy and compliance.
Deliver Engaging Experiences To Citizens
Public health is a rather delicate subject. It helps the citizens trust the government if they are engaged in experiences and can connect with the government personally regarding their information. For this, governments are working on building technological experiences that can involve the citizens in the healthcare and social process.
For example, workers that previously had to jot down notes and use clipboards and papers now use videos, images and other digital media to record the information which can then be shared with the citizens to keep them in the loop as well as to open up a transparent channel of communication between caseworkers and the citizens. Not just that, citizens can provide their information themselves by accessing the corresponding portals and dropping their details through video, audio or images, augmented with documents.
VIDIZMO helps with exactly this. A robust portal that can be used by the citizens and workers alike helps bridge the gap between the government and the citizens. It’s easier to trust a process that you are a part of first-hand. Furthermore, when a single worker is burdened with hundreds of citizens, it takes some of that burden off workers’ shoulders by allowing the citizens to meet them halfway using an internally and externally facing video platform.
With this digitized approach, citizens will find government services more accessible and inclusive. Using VIDIZMO, governmental organizations employ external facing video content to deliver information and announcements to citizens, take surveys and collect information, as well as allow citizens to provide their own information to respective workers using digital media, regardless of who or where they are. All it takes is an electronic device connected to the internet.
Modernize Collaboration Among Government Workers
Government organizations and departments are all interconnected. They can provide more efficient public health and social services if they can collaborate and communicate with each other seamlessly. That’s why they are adopting new platforms that remedy the problem of disparate data sources which historically made it difficult for these organizations to develop a holistic view of citizens and risked impacting the quality of service delivery.
A major challenge for caseworkers is accessing critical, actionable information. Organizations have teams for gathering information about victims. But a single social worker is actually present with the family and has to make the decision if a child is safe, for instance. They can’t make that decision soundly without accessing and sharing information with the relevant people in real-time.
VIDIZMO integrates with certain Microsoft applications, such as SharePoint and Dynamics, not only allowing you to manage your video content but also interconnecting various data and documents to be used in sync, connecting infrastructure, breaking down information silos and allowing interoperability. Government social and healthcare workers can collaborate with each other and share information, streamlining the process of dispersing information across the government ecosystem, in turn reducing the time to get victims help they need. For example, a caseworker dealing with a troubled child that has been a victim of abuse can share relevant information with law enforcement and put the parents on a watch list.
Similarly, by sharing relevant information about a homeless person with healthcare departments, social workers may be able to reunite families that are already in the system. When talking about sharing information, the key word is relevant because the last thing government workers want to do when trying to build trust among citizens is breach their privacy by oversharing sensitive information with unauthorized personnel. We’ll get back to that in a bit.
Healthcare workers want to avoid time-consuming and costly visits to each patient’s home for evaluation. They use virtual consultation through video conferencing tools like Microsoft Teams to assess small or non-emergencies, such as high blood pressure, without visiting the patient in-person. They can use VIDIZMO to share their recorded conferences with their colleagues for expertise or even with the patient themselves, and also use VIDIZMO’s AI capabilities – which I’ll get to in a bit – for behavioral analysis to see if the patient is distressed or to read any verbal or non-verbal cues that indicate that the patient needs additional attention.
With VIDIZMO’s integration capabilities with Microsoft Teams, SharePoint, Zoom, and other tools, governmental organizations empower their employees to work remotely, collaborate seamlessly, and communicate easily, avoiding unnecessary red tape. VIDIZMO’s integration and sharing also allows social workers to investigate thousands of cases of abuse or neglect, and work with families without having to rush back and forth to pull records or search databases, while complementing it with digital media, like videos or audio recordings, or images. They can have it all bridged together and access it from the same device – smartphone, tablet or laptop.
Improve Population Health Processes Using Digital Tools
By virtue of technological development and advancements, governments have many more tools at their disposal now than ever before. Using these tools, they can greatly change the entire landscape of public health and social services. Digitizing these services allows healthcare workers to make better decisions, informed by the digital tools they use, such as artificial intelligence. In addition to easier decision making, it saves time and effort and allows workers to go through more cases in the same time. This essentially allows more people to access the healthcare services since healthcare workers are not overburdened and can accommodate more patients.
VIDIZMO uses Azure cognitive and services to deliver artificial intelligence capabilities like face detection, speech detection, transcription, translation, and much more. Governmental organizations can use insights provided by AI for quick and easy searches not only for videos on the platform but also information within the video. You can find information based on what’s being said, who’s saying it and even how it’s being said – as in the sentiments that the words are said with.
Social and healthcare workers can speed up the process of recording and categorizing information and pulling that information in time of need. Again, this allows for the caseworkers to help more citizens in the same time. Further speeding up the record keeping and pulling process, VIDIZMO can be deployed in a secure Azure Government Cloud and media files can be stored and accessed using any device and from any network with no qualms about security.
Social and healthcare workers can speed up the process of recording and categorizing information and pulling that information in time of need. Again, this allows for the caseworkers to help more citizens in the same time. Further speeding up the record keeping and pulling process, VIDIZMO can be deployed in a secure Azure Government Cloud and media files can be stored and accessed using any device and from any network with no qualms about security.
Protect Infrastructure And Data Against Cyber Threats
An important aspect in the entire digitization movement is earning the public’s trust. It’s extremely important that the very people you serve have trust in your services and feel secure with using public health and social services. To make sure that the digital assets governments acquire are secure, they put forth certain regulatory stipulations.
VIDIZMO takes security very seriously, which is why we offer industry-leading compliance features, including HIPAA for healthcare data and IRS 1075 for Federal tax information, and specifically cater to the needs of government agencies, owing to our partnership with Microsoft and leveraging the Azure technology stack. Citizens and caseworkers alike can rest assured that the information being collected, stored and used enhances security across public health and social services.
Apart from compliance, VIDIZMO packs in customizable security features to protect the privacy of the citizens. To start, VIDIZMO comes with built-in Role-Based Access Control (RBAC) that makes sure that only authorized and authenticated personnel have access to media files and restricts the actions they can perform according to their user role.
VIDIZMO also has a comprehensive array of sharing options that allows for media on the platform – videos, images and audio, as well as documents and surveys – to be shared with certain personnel, for a limited period of time, protected with a password and only accessible to who has the link. This is only the tip of the iceberg of VIDIZMO’s security and privacy policies.
To learn more about how VIDIZMO can enable secure and efficient public health and social services
VIDIZMO Whitepapers
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