• By Osama Zahid
  • Last updated: October 12, 2021
  • 4 minute read

How To Get Public Defenders To Improve Their Performance?

Public defenders are often over-worked that reduces their performance. Learn how to get a public defender to improve his/her performance using VIDIZMO.

Do you know how many institutions a criminal justice system is comprised of? A criminal justice system is divided into various institutions such as the police, prosecution and defense lawyers, prisons and the courts. The importance of public defenders in a criminal justice system cannot be undermined. Public defenders are mainly for underprivileged people who cannot afford to pay for an attorney. In other words, public defenders represent indigent defendants in solving their criminal cases. Let’s look at the difficulties faced by the public defenders in the contemporary world. 

Challenges Faced by Public Defenders Today: 

The biggest challenge faced by public defenders is the lack of trust people have in their abilities. According to American Bar, a common compliment paid by clients to public defenders was: “Nice job on my case. Have you thought about becoming a lawyer?” In other words, public defenders are not considered attorneys by most individuals. The misconception that public defenders might not be as good as the private ones are because the case clearance rate of private attorneys is higher. Geoff Burkhart, an attorney for the American Bar Association, believes that public defenders have excessive workloads, insufficient funding and are unable to keep track of time.  


Legal research, investigation, client communication and court appearances are a few of the things entailed in the job description of a public defender. Not to mention if there is a mistake in the case or when a case reopens, the public defender's work is prolonged. The situation of the public defenders is further aggravated due to the existing technology gap. The technology at the disposal of private attorneys is much higher than the ones that public defenders have. Public defenders are overworked, under-resourced and lack resources to put forward a strategic defense.  
According to a study in Louisiana in 2016, it was found that the state public defenders had a workload that was five times greater than the national rate, and in reality, the public defenders were equipped to handle and provide effective representation to only 21 percent of the caseload. Another example is the Orleans Public Defender’s Office, where attorneys carried around 200 cases at one point, including serious felonies. Taking more cases than can be handled with confidence violates ethical rules and the US Constitution. In short, the court system is overwhelmed, and the public defense system needs to be improved. 

How exactly do the public defenders operate in a criminal justice system? 

Public defense offices might opt for vertical representation or horizontal representation. Vertical representation entails that a single public defender will solve a case from the beginning to the end. In horizontal representation, different public defenders are assigned at each step of the case. An additional public defender may be there at the arraignment step, another for trials and a separate public defender for trials. In horizontal representation, trials requiring a lower skill set are given to public defenders at the beginning of their career.  

How to get a public defender to improve his/her performance? 

Let us consider the following scenario to answer this question: The government cannot increase the resources available. In other words, the number of existing public defenders cannot be increased. With the same amount of resources, how can the performance of public defenders be improved? The performance is directly measured by how many cases are solved in a given period. The higher the number of solved cases, the better the performance. The primary reason behind a low case clearance rate is because the files are scattered everywhere. It takes time to collect, manage, and analyze evidence, especially considering that the current case is moved further down if an urgent case comes up. If there is a solution where digital evidence files can be accessed easily, the burden on public defenders will reduce significantly. A digital evidence management system will help organize each case separately, consequently leading to a higher number of cases solved. People who can’t afford a private attorney can start trusting public defenders more and no longer have any complaints about not receiving justice. The improved performance of public defenders is directly linked to a better criminal justice system for the public. Learn how the whole scenario described above is possible if governments start deploying VIDIZMO’s Digital Evidence Management System (DEMS).    

Recognized in IDC MarketScape*, VIDIZMO Digital Evidence Management System (DEMS) streamlines the process of securing, managing, searching, analyzing, and sharing ever-increasing digital evidence.

VIDIZMO | A Solution to Solve the Challenges 

VIDIZMO offers a digital evidence management system that allows storing, managing and sharing videos, audio, images, documents and other types of digital evidence in a centralized repository. Designed to make the work of government, the criminal justice system, and specifically public defenders easier, VIDIZMO allows ingestion of all types of digital evidence from sources such as CCTV, body-worn cameras and dashcams. Evidence can be securely shared with various stakeholders and personnel other than the public defenders. Additionally, public defenders can also access files from anywhere. VIDIZMO DEMS allows flexible deployment options to store evidence on-premises, on a government cloud or in a hybrid infrastructure. 


Furthermore, p
ublic defenders might need to redact evidence to hide some faces from a video or silence names in a phone call recording that is made possible with VIDIZMO’s artificial intelligence features, including redaction. Inside VIDIZMO DEMS, each public defender can have a separate folder under their respective names, making accessibility easier. VIDIZMO DEMS, provides a public defenders portal: 

Public Defenders Portal 

This portal is specifically designed for public defenders aiming to solve their challenges. Using this portal, public defenders can:  

  • Instantly receive and manage evidence in a single location. 
  • Allow public defenders to quickly receive evidence from prosecutors and manage it in a single, secure storage location.  
  • Eliminate the risk and delays associated with using DVDs, USBs, and other physical storage devices. 

    Ensure evidence integrity and chain of custody with complete audit trails available at their disposal. 
    Digital evidence also contains sensitive information which may or may not be directly related to the suspect. It is essential for criminal justice and law enforcement agencies to adhere to compliance requirements such as GDPR and CCPA that demand a certain level of privacy for citizens.  Furthermore, it is also essential that privacy is maintained between different stakeholders involved within a case. An authorized user from another department may threaten the integrity of the evidence even if the personnel is associated with a law enforcement agency. 

Learn MoreConclusion 

Public defenders play a massive role in criminal justice. They advocate for individuals as well as for entire communities. States and governments should aim to improve the performance of public defense offices if they desire to achieve a fair and trustworthy criminal justice system. However, suppose governments cannot dedicate a large funding for this purpose. In that case, they can still achieve it by investing in a digital evidence management system such as the one offered by VIDIZMO. In short, each of the features in VIDIZMO is designed to make work more straightforward, assist the public defenders in quickly and efficiently analyzing and sharing digital evidence. Consequently, crimes can be solved faster, and an increase in the case clearance rate can prove to be a sign of a better criminal justice system.  
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Posted by Osama Zahid

I am a Partner Alliances Specialist at VIDIZMO, a Gartner-recognized, US-based leading provider of enterprise video streaming, digital content management and evidence management solutions for communication, training & learning, law enforcement, public safety, healthcare and virtual events in the cloud, on-premises, and hybrid deployment models.

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