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Knowledge Management Tools – Comparison of 3 Different Types

Learn what knowledge management tools are, their benefits and a comparison of companies that provide knowledge management tools
by Saadiya Munir & Bareerah Shoukat Updated on June 15, 2022

How much time does it take to get things done at your organization? If you don't have enough time to complete tasks, you might be wasting valuable resources.

Knowledge Management (KM) is a strategic approach to managing information within an organization. KM helps employees share their expertise and collaborate effectively across departments.

Organizations implementing knowledge management solutions experience improved productivity, increased employee satisfaction, reduced costs, and better customer service. This means they can focus on growing their business instead of spending time searching for answers.

Let’s find out more about knowledge management tools in this blog.

What Are Knowledge Management Tools?

Knowledge Management is the process of structuring, defining, retaining and sharing the knowledge and experience of employees within an organization.

Knowledge management tools enable your organization’s employees to create, organize, share and quickly find information within the organization. For instance, organizing and securely sharing client consultation videos in a secure AI-powered video consulting platform.

Learn more about Institutional Knowledge Management

Here are three types of knowledge management solutions that are trending these days:

  1. Video Content Management Systems

    A video content management system lets you centrally manage, share and stream videos in your organization’s own YouTube-like portal.

    A Screenshot of VIDIZMO Knowledge Management Solution

     

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    It has a searchable online video library for your content where data is segregated on a granular level. Hosting your video files in a central location makes storage and organization more accessible, furthermore, distribution of your videos - live and on-demand channels - is easy.

    Organizations can use the power of video combined with Video CMS for knowledge management among workforces.

    Related Article: What is Enterprise Knowledge Managemen

  2. Customer Relationship Management Systems

    These systems help document and share sales, marketing and customer service knowledge. 40% of customer interaction happens on the internet.

    Using a CRM, you can fetch the information regarding prospects and understand their lifecycle. Interactions of your sales team with your prospects can be tracked and stored.

    All the customer data in a knowledge management tool increases productivity and enables your team to understand the context of sales and customer relationships.

    Related Article: KM in Insurance Industry

  3. Learning Management System

    Videos are an effective means of training and learning. According to a survey, 74% of trainers use video learning for training delivery.

    Many enterprises use LMS where they can upload learning material like slides, PDFs and text to deliver training courses and programs.

    With a corporate LMS, you can eradicate business interruptions associated with traditional learning because your employees will be able to study and train online at their own pace.

    If you want to read more about KM RFPs head over to Knowledge Management RFP

Benefits of Knowledge Management Tools

Knowledge management tools provide a framework for organizing, managing, and tracking information across multiple sources.

  • You can easily edit, delete or update the information.

  • Accuracy and consistency throughout the system.

  • You can swiftly find the necessary information through intelligent video search, saving a lot of time.

  • It helps in training new employees.

Since you are fully aware of what knowledge management is and what tools can be considered knowledge management tools, let’s get to the comparison.

Head over to this blog to read about Knowledge Management Examples

Comparison of Knowledge Management Tools

  1. VIDIZMO

    Empower your employees with VIDIZMO’s video knowledge management platform, a YouTube-like video platform for large organizations, where you can make the most from videos and other digital assets.

    VIDIZMO Enterprise Knowledge Management

    Upload, manage and stream videos hassle-free within one platform. It consolidates organizational knowledge to speed up work, becoming a trusted Single Source of Information for your team.

    Institutional knowledge such as training & learning recorded sessions or keeping industrial knowledge and records of employees or using it for social learning, VIDIZMO knowledge base online video library is the one to opt for. It is mobile-friendly and has AI-enabled smart search making collaboration smooth.

    There are more features to it

    • Content management in an online video library

    • Define access to your videos and who gets to see them on a granular level

    • Desktop application for offline viewing

    • Restrict sharing, block downloads, and define a limited number of views or availability period

    • Embed your videos just using a one-click embed - even SSO-enabled embedding is possible to ensure authenticated playback

    • Integration with all your critical business applications, including other knowledge management tools like Zoom, MS Teams, SharePoint, LMS, and much more

    Explore Other Features

  2. Document 360

    First on our list is Document 360, which is a web-based platform. It enables you to create a self-service knowledge base for customers and internal users.

    Document 360 comes up with an AI-enabled smart search that instantly gives you the desired information. It contains multiple knowledge bases and has a markdown editor for efficient and structured writing. Moreover, third-party integration is possible.

    However, the price plan starts at $49, which can be expensive. According to the reviews, it is not economical for smaller businesses.

  3. Zoho Desk

    Next on the list we have Zoho Desk from Zoho Corporation. This context-aware help desk helps you manage all the customer support activities. Zoho Desk suits small and mid-size businesses.

    It is a customizable application with a ticketing system. It has agent, manager and customer-specific features, making them live, impactful and empowered.

    Furthermore, it offers support teams with multiple support channels and task automation to provide quick and responsive support.

  4. Freshdesk

    Freshdesk, by its name, is a cloud-based help desk solution and online customer support software that focuses on cross-functional team collaboration.

    The vendor is Freshworks, which delivers exceptional customer support and services. Suitable for small and mid-size businesses, it helps in streamlining data from multiple channels while giving you the option to integrate it into one platform.

  5. ProProfs Knowledge Base

    The company being the ProProfs itself, have the following features

    • Cataloging/Categorization

    • Collaboration

    • Content Management

    • Decision Tree

    • Discussion Boards

    • Full-Text Search

    • Knowledge Base Management

    • Self-Service Portal

    Apart from that, ProProfs Knowledge Base offers you effective features and networks; it also has some drawbacks.

    According to the reviews, managing the landing pages and finding their access is difficult while many features are not labelled. Navigating through the workflow is hard, but the overall experience is good.

Summing it Up

Choosing the right knowledge management tool can be slightly tricky. There are so many things to consider, including your organization’s requirements.

Why not try VIDIZMO by requesting a free demo and exploring the platform yourself.

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